How can we help?

FAQ

Ordering

What size should I buy?

Our most popular size is 22mm. It is the most balance size to keep all the details of each characters and no too chunky to wear. But for the angel and Devil hoop earrings, 25mm seems to be more popular, as customers think this is a perfect statement piece to show their personal

My skin/ears are sensitive, is your jewelry hypoallergenic?

Our silver metal blend is made without any nickel. Sterling Silver is widely considered one of the safest to wear for sensitive skin. Our gold layer is made of high-quality 18k Gold, or 18k white Gold. Gold is also one of the safest metals for sensitive skin.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to contact me as soon as possible, so I can make the best arrengement for you!

Do you offer returns and exchanges?

Rest assured that your purchase is 100% ​satisfaction guaranteed and 100% risk-free. Customers may start a return or exchange request up to 14 days after the day of delivery. After the 14-day return window, We offers a 60-day warranty against any manufacturing defects. Returns are easy and risk-free. However, customers will be responsible for the cost of return shipping unless your products arrive defective.

Shipping, Returns & Exchanges

We use Canada Post for domestic order, and Chitchat for International

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

What is the processing time and shipping time?

Order Processing Time:

All designs (1-2
business days, prior to shipping) 

Orders ship
from - Toronto, ON, Canada

Shipping Rates (United States):

Free - Chitchat
Express (2 - 4 Business days) 

Please contact me
if you need expedited shipping

Shipping Rates (Canada):

Free - Untracked
Oversize Letter Mail (3 - 5 Business days) 

Please contact me
if you need expedited shipping

Shipping Rates (International):

10$ - Chitchat International tracked.
(6 - 10 Business days)

Free - Orders 2
or more Chitchat International tracked (6 - 10 Business days) 

Please contact me
if you need expedited shipping

To Customers
Outside the Canada & USA:
 Although most international
customers are not charged any additional customs fees in most cases, we
cannot guarantee you may or may not be charged any customs taxes or
duties. These charges are determined by country-specific policies and must
be paid by the recipient. Sometimes international shipments may experience
delays outside of our control. In rare cases, a delayed international
shipment may take up to 6 weeks to reach its destination. We guarantee a
refund or replacement if you do not receive your international order
within 6 weeks from the time of shipping.

Can you change my address or order after it has been placed?

Please contact me immediatly via the "Chat with Us" icon on the botton right or via email: babysbreathalley@gmail.com

The tracking shows "Delivered" But I never got the package?

If the tracking system says your package is delivered, but you don't see it, please take the time to look around and check all possible areas where mail could have been dropped off. For example, check with your building office, check with your neighbors, check behind or underneath any objects where mail could have been dropped off, etc. In some cases, the package may show as 'delivered' but could take an additional 48-72 hours to arrive. Please also review and confirm whether or not the address provided for the order is accurate. 

If you are still unable to locate the package, you are advised to visit your local post office (which should be the one that regularly delivers mail to your specific address) and ask for an update by providing the tracking number. Missing packages are often found in this step. If you are still unable to locate your missing package after following these steps, please contact us.

Tracking shows Returned to Sender due to insufficient address, what should I do?

Please Contact me via babysbreathalley@gmail.com asap, I will reach the shipping courier on your behalf.

Other FAQs

How should I contact you?

You can reach me via inbox, the little icon on the bottom right of your screen. Or email: babysbreathalley@gmail.com

I will be glad to answer all your questions and concerns.

What comes with my order? Is my jewelry gift ready?

All Baby's Breath Alley jewelry will arrive in an well packed gift box and will come gift-ready. If you would like to leave a message, please leave a note at Checkout by clicking on the button "Add a note to your order".

Your order will also comes with a aesthentic postcard, a jewelry polishing cloth(for silver order only)

How is Baby's Breath Alley jewelry made?

Most of our designs are made using a complex 3D-printing process combined with traditional mold-making and lost wax casting techniques.

First, we prepare our design file with 3D digital modeling programs. Our design is subsequently 3D-printed in a wax-like material by a specialized 3D printer. Once the 3D print is finished and carefully cleaned up, liquid plaster is poured around the wax model to form a mold. After the plaster hardens, the wax within the plaster is melted away, and the choice of metal is poured into the cavity of the mold. After the plaster is washed away, the jewelry is then thoroughly cleaned and hand-polished to perfection. Lastly, we perform final finishing and quality control before packaging the jewelry in a gift box!

Get in touch

Have questions about your order, or a general enquiry?